Return & Exchange
We are happy to assist you and manage all your requests for return and/or exchange!
1. Items to be exchanged or refunded must be presented with their complete box “as new” with inside packing, and all accessories sealed (i.e. in re-sellable condition).
2. Items may only be exchanged or refunded if they are returned within 3 days from purchase or delivery date. Since most of them are food items.
3. Refunds shall be made in the same manner in which the purchase of the item was made. For the avoidance of doubt, items that were purchased in cash shall be refunded in cash while items purchased by credit/debit card shall be refunded to the same credit/debit card.
4. Home delivery items may only be refunded in the event of non-delivery, and upon the supplier’s written confirmation of such non-delivery.
5. Installed items are not subject to any exchange or refund.
2. Items may only be exchanged or refunded if they are returned within 3 days from purchase or delivery date. Since most of them are food items.
3. Refunds shall be made in the same manner in which the purchase of the item was made. For the avoidance of doubt, items that were purchased in cash shall be refunded in cash while items purchased by credit/debit card shall be refunded to the same credit/debit card.
4. Home delivery items may only be refunded in the event of non-delivery, and upon the supplier’s written confirmation of such non-delivery.
5. Installed items are not subject to any exchange or refund.
6. Delivery charges cannot be refunded.
Repairs
1. Items found defective after 7 days from purchase or delivery date will be subject to the supplier’s terms and conditions or warranty, if applicable.
2. Items may be repaired in no less than 30 days from the return date. In the event that the items are not repaired after 30 days from the return date, then the customer may receive an exchange voucher for the amount paid subject to the exchange conditions set out above. For the avoidance of doubt, the item shall not be refunded.
4. Accessories (such as batteries, chargers, brushes) are not subject to any repairs and are not under warranty.
5. Home delivery items (such as TVs, Home Theatres and Big Appliances) are entitled to onsite maintenance subject to the supplier’s services.
Contact Details:
orders@tazafoods.nl
Return & Exchange FAQs
Q. Which documents do I need to bring to store for a refund or exchange?
The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.
Q. Our promise?
Our return policy is a One Week Exchange and/or Refund upon approval.
If for some reasons, you are not satisfied and you wish to return your purchase, you’ll need to call our customer services on ................. or contact us on this page www.tazafoods.nl/contact-us
Repairs
1. Items found defective after 7 days from purchase or delivery date will be subject to the supplier’s terms and conditions or warranty, if applicable.
2. Items may be repaired in no less than 30 days from the return date. In the event that the items are not repaired after 30 days from the return date, then the customer may receive an exchange voucher for the amount paid subject to the exchange conditions set out above. For the avoidance of doubt, the item shall not be refunded.
4. Accessories (such as batteries, chargers, brushes) are not subject to any repairs and are not under warranty.
5. Home delivery items (such as TVs, Home Theatres and Big Appliances) are entitled to onsite maintenance subject to the supplier’s services.
Contact Details:
orders@tazafoods.nl
Return & Exchange FAQs
Q. Which documents do I need to bring to store for a refund or exchange?
The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.
Q. Our promise?
Our return policy is a One Week Exchange and/or Refund upon approval.
If for some reasons, you are not satisfied and you wish to return your purchase, you’ll need to call our customer services on ................. or contact us on this page www.tazafoods.nl/contact-us